Motion 139 – Carried

The transfer of the Safenet Operations to Royal Mail is not in the best interests of the Cash Services CIT membership and therefore any attempts to transfer the work will be subject to endorsement or rejection by the Cash Services CIT membership by way of a ballot.

The Postal Executive is instructed accordingly.

North Lancs & Cumbria

Motion 140 – Carried

Conference notes the importance in small business units; of first class organisation and structure within the CWU. Conference also notes the level of organisation and communication the Sales and Customer Service management has, with regular meetings, conference calls and electronic communication.

 Therefore the incoming Postal Executive is instructed to ensure that within Sales and Customer Service there is a structure that as a minimum provides 

§         Quarterly reps meetings to discuss ongoing issues and future strategy.

§         Conference calls in between meetings as and when necessary to discuss issues that have come up.

§         Collective training in the form of workshops as often as is practicable and affordable.

§         Timely answers to correspondence to the C&CH department that requires a response.

 The Postal Executive is instructed accordingly.

Plymouth & East Cornwall Amal

Motion 141 – Carried

Conference notes the inherent unfairness whereby Agency Workers on temporary to permanent contracts on Sales and Customer services have to complete 20 weeks as an agency worker followed by a full six month trial before offered a permanent contract. 

Therefore this Conference instructs the incoming Postal Executive to negotiate an agreement with the employer so that some of the time served as an agency worker can be counted toward their Royal Mail trial period.

 The Postal Executive is instructed accordingly.

Midland No.7

Motion 142 – Carried

Conference notes the practice within Sales and Customer Services to utilise agency resources even in situations when the vacancies concerned are expected to continue for a substantial period of time.  This practice has the effect of denying those workers various employment rights enjoyed by employees of Customer Services.

 Therefore, this Conference instructs the incoming Postal Executive to negotiate an agreement with the employer so that the use of agency workers is kept to the absolute minimum and is not used where it would be feasible to recruit directly for the position concerned.

The Postal Executive is instructed accordingly.

Greater Manchester Amal

Motion 143 – Carried

Conference notes the lack of Strategic Involvement that happens in the Sales and Customer Service business unit, particularly at a local level. All too frequently consultation takes the form of the business informing the CWU of what is about to happen. 

Therefore the incoming Postal Executive is instructed to make representations to management with the aim of establishing proper and regular strategic involvement meetings to take place at both site specific and business unit wide levels. 

The Postal Executive is instructed accordingly.

Plymouth & East Cornwall Amal

Motion 144 – Carried

This Conference instructs the incoming Postal Executive that conference is disappointed to note that within the Sales & Customer Services the employer makes no efforts to determine whether or not its employees have either taken or, how recently their last hearing test occurred, if at all.

 Therefore the incoming Postal Executive is instructed to ensure the employer takes steps to monitor how frequently CWU members have had hearing tests, and where necessary arrange and pay for them to have a new hearing test on a 2 yearly basis.

 The Postal Executive is instructed accordingly.

South Yorkshire & District Amal

Motion 146 – Carried

This Conference instructs the incoming Postal Executive that conference is disappointed to note that within the Sales & Customer Services the employer makes no efforts to determine whether or not its employees have taken an eye test, or how recently their last eye test happened. 

Therefore the incoming Postal Executive is instructed to ensure the employer takes steps to monitor how frequently CWU members have had eye tests and where necessary arrange and pay for them to have a new eye test on a 2 yearly basis. 

The Postal Executive is instructed accordingly.

South Yorkshire & District Amal

Motion 148 – Carried

This Conference welcomes the agreement on the role-out of the Financial Sales Specialist grade but notes the concerns raised by members about the application of the Financial Sales Specialist role.  Conference re-affirms that the Financial Sales Specialist colleagues are an integral part of the Crown Office staffing and that under no circumstances will any records etc regarding referrals be used to discipline any member of the Crown Office staff.

The Postal Executive is instructed accordingly.

Greater Manchester Amal

North Lancs & Cumbria

Motion 149 – Carried

That conference accepts that increasing sales is the only safeguard that the business has for maintaining a national network of Post Offices.  However, Conference also accepts that a significant proportion of our customers attend a Post Office to purchase other valuable services, for example, mails, benefits and bill payments and for those customers who are the majority, the length of time they are waiting, determines whether or not they return to the Post Office.

 Accordingly, this conference instructs the Postal Executive to reach an agreement with Post Office Ltd whereby, following the comprehensive duty review linked to the Financial Sales Specialist rollout, the business runs all Crown Offices through the operating model at regular intervals, and shares the data with the CWU, with the aim of ensuring that the right conditions are available in Crown Offices for quality customer service.

 The Postal Executive is instructed accordingly.

Greater Manchester Amal

Northern Territorial Counters Committee

Motion 150 – Carried

Conference notes the current POL policy of employing staff on fixed- term renewable contracts and that permanent contract status is not considered until a period of two years continuous employment has elapsed.

 Mindful of the consequent insecurity and vulnerability suffered by those individuals involved, this Conference instructs the incoming Postal Executive to negotiate an agreement ensuring that where fixed term contracts run end to end in excess of twelve months a substantive contract be provided, together with accompanying full employment rights.

 The Postal Executive is also instructed to seek agreement that the minimum contract period be no less than 6 months for new entrants. 

The Postal Executive is instructed accordingly.

London North West C&C

Motion 151 – Carried

This Conference instructs the incoming Postal Executive that whilst the terms of 6.8.2 of Branch Office Staffing Agreement were a major step forward, the fact that part timers must have worked the complete previous financial year in order to have their annual leave calculated on average hours can mean a member having to wait up to 2 years to benefit from this, and is therefore unfair.

 Conference agrees that the Postal Executive pursue an agreement that will mean that for part timers, pay whilst on annual leave will be based on their contractual hours, plus the average extra hours that they have worked in the previous financial year.

 The Postal Executive is instructed accordingly.

Leeds No.1 Amal

Northern Territorial Counters Committee

Motion 152 – Carried

Conference notes that the lack of information on new entrants is a significant hindrance to the CWU recruiting those individuals. 

The Postal Executive is therefore instructed to seek agreement with POL to ensure that the employer provides Section Secretaries with all relevant information as part of the induction process.

The Postal Executive is instructed accordingly.

London North West C&C

Motion 207 – Carried

This Conference instructs the incoming Postal Executive to enter into negotiations with POL to secure the following:

 That the criteria for monitoring the performance of all franchised offices shall be disclosed to the CWU, Postwatch and all appropriate interested parties (MP's, councillors, local organisations etcetera) 

That the results of this monitoring process shall be published in full to the same parties.

 That the CWU shall incorporate these findings into the formulation of its future policies regarding the Crown Office network, both for any individual office and on a national basis. 

The Postal Executive is instructed accordingly.

London North West C&C

Motion 154 – Carried

Conference notes the confusion caused last year prior to the Christmas Eve benefit payments.  The DWP initially refused to accept that in mainland UK it was wholly inappropriate to pay 3 days benefits on Christmas Eve, considering the early finish.  This Conference instructs the National Officer to approach Post Office Ltd, with a view to jointly approaching the DWP, to ensure that in future their payment requirements match the office opening hours that is the last full working day prior to Christmas Eve.

 The Postal Executive is instructed accordingly.

Greater Manchester Amal

Northern Territorial Counters Committee

Motion 156 – Carried

Conference notes its concern over the safety of CWU Members serving abusive customers on the Counter and in Postshops.

 This Conference agrees that POL's policy of "zero tolerance" of abusive behaviour from Customers, whilst on POL's business premises needs to be clearly displayed.

 This Conference instructs the incoming Postal Executive to negotiate with the employer for an appropriate customer conduct notice.

 The Postal Executive is instructed accordingly.

Solent Amal